Shipping

Free Shipping in contiguous US.

At Spa Parts Supply, you get free shipping on all orders of $25.00 or more. You pay only a $5.00 handling fee. Nothing else. No hidden costs. Free shipping in United States only. Currently we do not sell outside the United States and Canada.

Alaska and Hawaii,
Please e-mail us for freight quotes. Item requested and full shipping address, including zip.

Canada
Please e-mail us for freight quotes. Item requested and full shipping address, including zip.

To estimate transit times for your order check out our shipping information page. Shipping Information

Please read our returns policy.

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Returns

Warranty
All products purchased at SpaPartsSupply.com come with a full manufacturer warranty. In the unlikely event you feel you have a defective product; please refer to the warranty information packaged with your product. Feel free to contact us by e-mail if you require assistance. If the warranty involves shipping to the manufacturer for repair, the purchaser is responsible for all shipping costs. SpaPartsSupply.com does not express or imply any warranty. All warranties are through the manufacturer. SpaPartsSupply.com expressly disclaims liability for any injury, or damage of any kind arising from the use or inability to use any item we sell. Our only obligation is to replace an item that is delivered defective, and that obligation is limited.

Cancellations
Once SpaPartsSupply.com ships an order it cannot be cancelled. We incur shipping costs after pickup, which the buyer is responsible for. There are no exceptions. To avoid charges it is the buyer's responsibility to contact SpaPartsSupply.com immediately following mistakes made during checkout.

Returns
Returns of non-defective (unused and un-installed ) merchandise to SpaPartsSupply.com are permitted within 30 days of invoice date. Does not include electrical components or Special Orders. For electrical component returns, please read more [Electrical Returns]. Special order products can not be resold, therefore can not be returned. However they are still covered under the manufacturers warranty.
Returns to SpaPartsSupply.com must be made within 30 days of the invoice date. Please email us to obtain a return form and return approval number prior to ALL returns. A return form and return approval number MUST accompany all returns. Items returned without a return form and return approval number will be refused. Return approval numbers are item specific and are only good for the item they were issued to. The returned item must match the item authorized for return. Returned merchandise must be in the original box and in re-salable condition and include all literature, warranty cards etc.
Buyer is responsible for all shipping costs. A re-stocking fee of 25% ($9.50 minimum) will be applied on all merchandise when we receive it. SpaPartsSupply.com will credit buyer's account for the full amount of the returned item less all applicable charges. Please allow 2-4 weeks for refunds to be processed and credited to your account.
All returns must be sent via UPS or Federal Express. We suggest you insure your returns. SpaPartsSupply.com is not responsible for returns that are lost or damaged in shipment.
At SpaPartsSupply.com we pride ourselves in providing the highest quality Spa parts and accessories at the lowest possible prices. We however reserve the right to refuse service to anyone. Possession of printed material down loaded from our web-site does not constitute a binding agreement. Customers are frequently notified prior to completing their order to confirm information and correct pricing errors such as sales tax omissions.

Product Information
Pictures on the site are representations of the products sold and may not exactly match what you receive.

Products, pricing, and specifications are subject to change without notice. Product substitutions may be necessary at times due to out of stock conditions. The substitutions would be of equal or greater value to the item ordered and of equal quality and functionality. The customer will always be informed prior to any substitution and given the option to decline the order.

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Privacy & Security

We respect and are committed to protecting your privacy. This Privacy Policy lets you know how your personal information is processed and used at Spa Parts Supply. We take extraordinary steps to use your personal information only in ways that are compatible with this Privacy Policy.

Information Collection
Spa Parts Supply is the sole owner of the information collected from our website. We do not, or will not sell, share, or rent this information to others in ways different from what is disclosed in our privacy statement below.

Cookies
A cookie is a piece of data stored on the visitor's hard drive containing information about the visitor. Advertisers connected to Spa Parts Supply at times require cookies to tract statistics about products and locations, but at no time are these linked to any personal identification. At this time, Spa Parts Supply uses cookies only for login convenience.

Log Files
Spa Parts Supply keeps log files on broad fields to analyze trends, track user movements, and gather data for demographic locations. This is not attached in anyway to visitor's personal identification.

Sharing
At this time, Spa Parts Supply does not share any information with advertisers, merchants, or any other third party.

Links
Links to other sites outside of Spa Parts Supply do not apply to this privacy statement. We are not responsible for privacy policies of other websites linked to Spa Parts Supply. Please read the privacy statement of each website linked to Spa Parts Supply for information and data use for visitor's personal identification. Our privacy statement applies solely to Spa Parts Supply.

Contests
At any particular time, Spa Parts Suppy will conduct contests for our visitor's. Visitor participation for these contests is voluntary, and in no way requires the visitor to give out personal information when choosing not to enter in the contest. Collected information may include contact information and demographic information, such as name, e-mail, address, state, ect. This information will be used to notify the winners and award prizes.

Newsletter
After registering for a Membership, you are given the choice of subscribing to our Newsletter. You can either elect to subscribe or unsubscribe at any time. All information stored on our database is not shared or sold to any third party what so ever. Subscribers wishing to unsubscribe to our newsletter can uncheck the option in their account, using the 'Your Information' link.

Sending to a Friend
When a visitor chooses to send News, Articles, Reviews, ect, to a friend, the names and e-mail addresses are not logged. Spa Parts Supply will send the friend a one-time e-mail inviting them to visit our site. Spa Parts Supply will never send another e-mail to the visitor or friend for any purpose.

Changes of our Policy
If and when our policy statement changes, visitors with Memberships in our databases will be notified of the changes, and provided a link to this page to view the changes. If a visitor decides that our policy does not benefit them, they can use the opt-out option at anytime.

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